Privacy Policy

SoCalForeclosures.net (“Platform,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our Platform. This policy applies to all users, including California residents who have additional rights under the California Consumer Privacy Act (CCPA).

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

1. Information We Collect

1.1 Personal Information You Provide

When you register for an account, subscribe, or interact with the Platform, we may collect:

• Identity Information: Full name, email address, phone number.
• Account Credentials: Username, encrypted password.
• Payment Information: Credit/debit card number, billing address, and payment details (processed and stored by our third-party payment processor — we do not store full card numbers on our servers).
• Profile Information: Investment preferences, property search criteria, referral codes.
• Communications: Messages you send to our support team, feedback, and survey responses.

1.2 Information Collected Automatically

When you access the Platform, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, features used, search queries, properties viewed, leads claimed, time spent on pages, click patterns, and navigation paths.
• Log Data: IP address, access times, referring URL, and error logs.
• Location Data: Approximate geographic location derived from your IP address (we do not collect precise GPS location).

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors (transaction confirmations, fraud detection).
• Analytics providers (aggregated usage patterns).
• Public databases (for account verification purposes only).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: Process your registration, manage your account and subscription, allocate credits, facilitate lead claims, and deliver the core Platform functionality.
• Process Payments: Charge subscription fees, process refunds, and prevent fraudulent transactions.
• Improve the Platform: Analyze usage patterns, identify bugs and performance issues, develop new features, and enhance user experience.
• Communications: Send transactional emails (account confirmations, billing receipts, lead claim notifications), respond to support requests, and deliver in-app notifications.
• Marketing: With your consent, send promotional emails about new features, tips, and relevant content. You can opt out of marketing emails at any time (see Section 7).
• Security: Detect, prevent, and address fraud, unauthorized access, and other illegal activities.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
• Personalization: Customize your experience based on your search preferences, viewing history, and investment criteria.

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Payment Processors: We share necessary payment information with our third-party payment processor (e.g., Stripe) to process subscription charges and refunds. These processors have their own privacy policies governing the use of your information.
• Analytics Providers: We use analytics services (e.g., Google Analytics, Vercel Analytics) that collect aggregated, anonymized usage data to help us understand how the Platform is used.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating the Platform (e.g., hosting, email delivery, SMS notifications). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on the Platform of any change in ownership or use of your personal information.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

4.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.

4.2 Right to Delete

You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., we may retain information necessary to complete a transaction, detect security incidents, comply with legal obligations, or exercise free speech).

4.3 Right to Opt-Out of Sale

You have the right to opt out of the “sale” of your personal information. We do not sell your personal information as defined by the CCPA. If this practice changes in the future, we will update this policy and provide a “Do Not Sell My Personal Information” link on the Platform.

4.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different level of service, or suggest that you will receive a different level of service for exercising your rights.

4.5 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Email us at privacy@socalforeclosures.net
• Use the data management tools in your Account Settings page.
• Submit a request through the Platform’s support system.

We will verify your identity before processing your request by matching information you provide with information we have on file. We will respond to verified requests within 45 days, as required by law.

5. Cookies & Tracking Technologies

We use the following cookies and tracking technologies:

• Essential Cookies: Required for the Platform to function properly (e.g., session management, authentication). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Platform (e.g., Google Analytics). These collect aggregated, anonymized data about page views, session duration, and user flows.
• Functional Cookies: Remember your preferences and settings (e.g., search filters, display preferences) to provide a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns. These may be set by third-party advertising partners.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may impair your ability to use the Platform.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy:

• Active Accounts: We retain your information for as long as your account is active and your subscription is current.
• After Account Deletion: We will delete or anonymize your personal information within 90 days of account deletion, except where retention is required by law.
• Billing Records: We retain billing and transaction records for up to 7 years to comply with tax and accounting obligations.
• Usage Logs: Anonymized usage data may be retained indefinitely for analytics and platform improvement purposes.
• Legal Holds: We may retain information for longer periods if required by law, legal dispute, audit, or regulatory investigation.

7. Email Communications & CAN-SPAM Compliance

We comply with the CAN-SPAM Act. When you register, you may receive:

• Transactional Emails: Account confirmations, billing receipts, password resets, lead claim notifications, and other service-related messages. These are necessary for the operation of the Platform and cannot be opted out of.
• Marketing Emails: Promotional content, feature announcements, tips, and newsletters. You may opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or updating your email preferences in Account Settings.

We will honor opt-out requests within 10 business days. Even after opting out of marketing emails, you will continue to receive transactional emails related to your account and subscription.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers.
• Encrypted storage of passwords using bcrypt hashing.
• Payment information processed through PCI-DSS compliant third-party payment processors.
• Regular security audits and vulnerability assessments.
• Role-based access controls limiting employee access to personal data.
• Automated monitoring for suspicious activity and unauthorized access attempts.

While we take reasonable precautions, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at security@socalforeclosures.net.

9. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that we have collected personal information from a minor, we will take steps to delete that information as quickly as possible. If you believe we have inadvertently collected information from a minor, please contact us at privacy@socalforeclosures.net.

10. Third-Party Links

The Platform may contain links to third-party websites, services, or applications that are not operated by us. This includes links to county recorder websites, public record databases, real estate listing services, and other external resources. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Send a notification to the email address associated with your account.
• Display a prominent notice on the Platform.

Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: