Refund Policy

This Refund Policy explains how refunds and cancellations are handled for SoCalForeclosures.net (“Platform”) subscriptions and credits. By subscribing to the Platform, you agree to this Refund Policy, which is part of our Terms of Service.

1. Subscription Cancellation & Refunds

You may cancel your subscription at any time. Here is how cancellation works:

• Cancel Anytime: You can cancel your monthly subscription at any time through your Account Settings page or by contacting our support team.
• Access Through End of Billing Period: Upon cancellation, you will retain full access to the Platform and all its features through the end of your current billing period. Your subscription will not renew after the current period ends.
• No Prorated Refunds: We do not issue prorated refunds for unused time within a billing period. If you cancel mid-cycle, you will continue to have access until the billing period ends, but no partial refund will be issued for the remaining days.
• No Refunds for Past Months: Refunds are not issued for previously completed billing periods. Each billing period is considered a separate service period.

2. Credit Refunds

Credits issued as part of your subscription or purchased separately are subject to the following refund terms:

• Non-Refundable: Credits are non-refundable. Once credits are allocated to your account, they cannot be redeemed for cash or refunded to your payment method.
• No Cash Value: Credits have no monetary value outside of the Platform and cannot be transferred, sold, or exchanged.
• Used Credits: Credits consumed for lead claims are non-reversible. Even if a claimed lead does not result in a successful transaction, the credits are not refunded.
• Credit Forfeiture: If your subscription lapses and remains unpaid for more than 60 days, all accumulated credits (including rolled-over credits) will be permanently forfeited.
• Account Deletion: If you delete your account, all remaining credits are forfeited and cannot be recovered.

3. Exceptions

We may issue refunds at our discretion in the following exceptional circumstances:

• Billing Errors: If you are charged an incorrect amount due to a billing error on our part (e.g., duplicate charge, wrong subscription amount), we will issue a full refund for the erroneous charge upon verification.
• Unauthorized Charges: If your payment method was charged without your authorization (e.g., due to account compromise or fraud), contact us immediately. After investigation and verification, we will issue a refund for any unauthorized charges.
• Extended Service Outage: In the event of a prolonged, unplanned service outage exceeding 72 consecutive hours that prevents you from accessing the Platform, we may, at our sole discretion, issue a prorated credit or refund for the affected period.
• Founding Member Pricing Errors: If a pricing error results in you being charged more than your locked-in Founding Member rate, we will refund the difference.

All exception-based refund requests are evaluated on a case-by-case basis. We reserve the right to deny refund requests that do not meet the criteria above or that we determine to be fraudulent or abusive.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email our support team at support@socalforeclosures.net with the subject line “Refund Request.”
2. Include your full name, the email address associated with your account, the date and amount of the charge in question, and a description of why you are requesting a refund.
3. If reporting a billing error or unauthorized charge, please include any relevant documentation (e.g., bank statement showing the charge).
4. Our support team will review your request and respond within 3 business days.

5. Processing Time

Once a refund is approved:

• Processing: Approved refunds will be processed within 5–10 business days from the date of approval.
• Refund Method: Refunds will be issued to the original payment method used for the transaction.
• Bank Processing: Depending on your bank or credit card issuer, it may take an additional 5–10 business days for the refund to appear on your statement after it has been processed by us.
• Total Timeline: From the date you submit your refund request to the date the refund appears on your statement, the total process may take up to 20 business days.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of your account pending investigation.
• Permanent account termination and forfeiture of all credits if the chargeback is determined to be unwarranted.
• Additional fees or penalties that may be passed through from our payment processor.

We are committed to resolving billing disputes fairly and promptly. In most cases, contacting our support team directly will result in a faster resolution than the chargeback process.

7. Contact Us

For any questions about this Refund Policy or to submit a refund request: